I needed to have a window replaced as well as screens fixed. The Sarasota office was no longer open. I had to go through Fort Myers. The couple of times I contacted them they did not have any information of me on file, I had every window replaced by them a couple of years ago. The supervisor was a very nice young man, but very poor at returning calls. His intentions were good I’m sure. I would give him a week or so and then call him back. Anyway, fast forward ... after waiting two months for my window to arrive, Pedro came out and it was discovered that the window was chipped in a corner, therefore he took the window back and it took another two months before it came in. The 2nd appointment, no one ever showed up. I tried calling the young supervisor as well as the 800 number which had a recording saying that I was next, after 53 minutes I hung up. On Monday I called the Fort Myers branch and spoke to a nice young lady who took care of rescheduling it for me and I was told that the young supervisor would be out to make sure that the job was done correctly, as he was supposed to have been there during the “no-show”appointment as well. Pedro did a good job with replacement of the window and took the screens with him to fix. No supervisor ever showed up. Pedro assured me he would be back that week, as he was, I was pleased with his work. So, I guess my review is neutral, as I had bad and good experiences. I do not think there is any excuse for not showing up for an appointment or for not calling someone. I left two messages with the supervisor, never got a call back.
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