I needed to have a window replaced as well as screens fixed. The Sarasota office was no longer open. I had to go through Fort Myers. The couple of times I contacted them they did not have any information of me on file, I had every window replaced by them a couple of years ago. The supervisor was a very nice young man, but very poor at returning calls. His intentions were good I’m sure. I would give him a week or so and then call him back. Anyway, fast forward ... after waiting two months for my window to arrive, Pedro came out and it was discovered that the window was chipped in a corner, therefore he took the window back and it took another two months before it came in. The 2nd appointment, no one ever showed up. I tried calling the young supervisor as well as the 800 number which had a recording saying that I was next, after 53 minutes I hung up. On Monday I called the Fort Myers branch and spoke to a nice young lady who took care of rescheduling it for me and I was told that the young supervisor would be out to make sure that the job was done correctly, as he was supposed to have been there during the “no-show”appointment as well. Pedro did a good job with replacement of the window and took the screens with him to fix. No supervisor ever showed up. Pedro assured me he would be back that week, as he was, I was pleased with his work. So, I guess my review is neutral, as I had bad and good experiences. I do not think there is any excuse for not showing up for an appointment or for not calling someone. I left two messages with the supervisor, never got a call back.
Had an amazing consultation with Melissa regarding my hurricane impact door! Very informative and detailed. I'm looking forward to the installation 😃
FHIA has installed the high impact windows in my house a few years ago. Recently, I’ve noticed an issue with one of them therefore, I called to have technician to come over. It took some time as ETA got on the way this week but, the wait was worth it!. Jimmy Mejia came over, he knew exactly what needed to be done, he’s very knowledgeable, experienced , very professional y pleasant to talk to. He also checked all the other windows and sliding door to make sure everything was working properly. Nothing was an issue, Jimmy has a Great Attitude.... Thank you Jimmy!
Work crew did a great job installing the windows. The inspection person came and the work passed the inspection. Crew had honest workers. One window screen was slightly damaged during the installation. The crew told me about it and they replaced it with a new one.
THE GENTLEMAN WHO MADE THE PRESENTATION WAS REALLY FRIENDLY AND KNOWLEDGEABLE. HE EXPLAINED EVERYTHING IN GREAT DETAIL. HE SHOWED US EVERYTHING THAT NEEDED TO BE DONE.
Despues de haber Llamado numerosas veces a su Cia. desde el mes de Mayo,y de haber hablado varias veces con su Vendedor el Sr Dominici que entre parentesis es una persona poco profesional en las varias veces que lo llame para que me mandara una persona para arreglar la puerta que da al patio y desdes Mayo no mando a nadie una persona supremamente ruda sin educacion lo contrario del Sr Jimmy Mejia una persona educada, profesional que sabe hacer su trabajo y explica el porque la postura de la puerta fue muy mal instalada por la primera y la segunda persona que no sabian ninguno de los dos lo que estaban haciendo.El Sr Mejia lo deberian de poner a darle clases a sus vendedores tanto de educacion como de conocimiento de como tratar a las personas que les esta comprando sus ventanas, porque yo no le recomiendo a nadie porque me daria verguenza que los trataran de la manera como su VENDEDOR lo hizo conmigo. Con el Sr. Jimmy Mejia tengan por seguro que su Compania estara siempre muy bien Representada. de Uds Atentamente. Martha Y Ruben Gell.
I am so happy with my new roof. It's a beauty. And the crew worked quickly and cleaned up all the mess. Everything went as scheduled, on-time, etc. My thanks to Keith Conner and the rest of the people at FHIA who made this happen. So Happy!!
My windows were installed in Aug 2020 everything great from punctuality to customer service ,yesterday no exception w service on sliding door Today upon opening all windows my kitchen window not opening. Icalled service department the whole conversation felt like personnel was perturbed. Just hope that will be the only and last 'bad"experience since FHIA will be on my speed dial from now on
Our experience with FHIA thus far has been great. One of our door locks needed to be repaired/ replaced. Jimmy Mejia’s skills are outstanding! His professionalism, knowledge and attention to detail were amazing. Thanks Jimmy!
Crew arrived at the time they said they would. Dispite some rain the crew was able to get more done than they thought they would. The new windows look great. I am very pleased with the work that was done today. Looking forward to the job being completed tomorrow.